Support Tickets

POST https://penny-api-restricted-dev.alfredpay.io/api/v1/third-party-service/penny/supportTickets

This endpoint is designed to retrieve support tickets.

issueType value: “BUY”, “SELL”, “KYB” or "KYC"

Body:

JSON

{
    "customerId": "762ce1e5-6342-4410-8b88-757c4713d42c",
    "issueType": "KYB",
    "message": "“Hi partner,My deposit is stuck in pending.Please help. Thanks."
}

Response:

JSON

{
        "ticketId": "8109109d-02ab-4e8b-8922-df159e5e54c6",
        "createdAt": "2024-02-28T03:11:27.456Z"
}